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Curriculum Vitae
Blog
Duquesne University, Computing and Technology Services (CTS)
Publications
Maximizing Zoom Performance from Home / when Bandwidth is Constrained (updated for Duquesne)
Diversity as a Core Value = Social Progress + Organizational Productivity
Yesterday Was a Good Day
Thank You, Best Wishes, and a Small Parting Gift
Maximizing Zoom Performance from Home / when Bandwidth is Constrained
Mentoring: Love and Invisibility
My Top-10 Leadership Lessons: From My Hindsight to Your Foresight
Demonstrating Value Through IT Service Management in Higher Education (co-author)
Unified Communications in Higher Education: Responding to New Risks (co-author)
The Higher Ed IT Service Catalog: A Working Model for Comparison and Collaboration (co-author)
Improving Institutional Collaboration through Unified Communications: A Study of Current Implementations (co-author)
The Unified IT Service Catalog: Your One-Stop Shop (co-author)
An Introduction to BYOE Mobile Data Collection (contributor)
Emergency Notification Strategy
IT Service Metrics 101
Developing a Campus Mobile Strategy: Guidelines, Tools, and Best Practices (co-author)
Lessons in IT Leadership: Doing Less with Less and Failing for Success
Navigating Today's Complex Voice Roadmap
The Multi-Dimensional Nature of Emergency Communications Management (co-author)
Director’s Corner: Happy Father’s Day
Convergence is Real (contributor)
IT Networking in Higher Education: Campus Commodity and Competitive Differentiator (contributor)
Voicing my IPinion
Voice Over IP: Policy and Regulatory Issues
Telecommunications in the State of Maryland: Regulation and Competition (co-author)
Consortia
EDUCAUSE/ECAR
IT Service Management (ITSM) Community Group
Communications Infrastructure and Applications (CIA) Working/Community Group (former chair & steering member)
Big Ten Academic Alliance (formerly the Committee on Institutional Cooperation)
BOREAS-Net
Most Recent News Appearance (WWCP-TV, Fox 8 News)
Iowa City Metro Broadband Coalition
Presence
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