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Parent Directory Curriculum Vitae Blog LinkedIn Duquesne University, Computing and Technology Services (CTS) Publications Maximizing Zoom Performance from Home / when Bandwidth is Constrained (updated for Duquesne) Diversity as a Core Value = Social Progress + Organizational Productivity Yesterday Was a Good Day Thank You, Best Wishes, and a Small Parting Gift Maximizing Zoom Performance from Home / when Bandwidth is Constrained Mentoring: Love and Invisibility My Top-10 Leadership Lessons: From My Hindsight to Your Foresight Demonstrating Value Through IT Service Management in Higher Education (co-author) Unified Communications in Higher Education: Responding to New Risks (co-author) The Higher Ed IT Service Catalog: A Working Model for Comparison and Collaboration (co-author) Improving Institutional Collaboration through Unified Communications: A Study of Current Implementations (co-author) The Unified IT Service Catalog: Your One-Stop Shop (co-author) An Introduction to BYOE Mobile Data Collection (contributor) Emergency Notification Strategy IT Service Metrics 101 Developing a Campus Mobile Strategy: Guidelines, Tools, and Best Practices (co-author) Lessons in IT Leadership: Doing Less with Less and Failing for Success Navigating Today's Complex Voice Roadmap The Multi-Dimensional Nature of Emergency Communications Management (co-author) Director’s Corner: Happy Father’s Day Convergence is Real (contributor) IT Networking in Higher Education: Campus Commodity and Competitive Differentiator (contributor) Voicing my IPinion Voice Over IP: Policy and Regulatory Issues Telecommunications in the State of Maryland: Regulation and Competition (co-author) Consortia EDUCAUSE/ECAR IT Service Management (ITSM) Community Group Communications Infrastructure and Applications (CIA) Working/Community Group (former chair & steering member) Big Ten Academic Alliance (formerly the Committee on Institutional Cooperation) BOREAS-Net Most Recent News Appearance (WWCP-TV, Fox 8 News) Iowa City Metro Broadband Coalition Presence